FAQ

I placed an order in a friend’s pop-up shop. When will that ship?

As stated on the order confirmation, current turnaround time for pop-up shop orders is 10-20 business days due to COVID-19 delays. We promise we’re working as hard and fast as possible to get you your new goodies! 

I‘m interested in hosting a pop-up shop. What exactly are the hostess rewards?

Hosting a pop-up shop is a super fun way to earn free high quality graphic tees (and a few other awesome products.) Click the following link to book your pop-up and review the hostess benefits! >> https://calendly.com/glitterandrust

Can I pick-up my order to save on shipping?

Due to Covid-19, we no longer offer local pick-up in St. Joseph or Spring Hill. There is now a $6 flat rate shipping cost no matter how many items you order! 

Can you design something specific for me?

Custom designs are our favorite things to work with! If you don't see exactly what you're looking for in the shop, simply contact us through the chat feature (located in the bottom right corner of the website) or submit a form through the "Contact Us" link on the bottom of the page. You could also contact us through our Facebook page or Instagram. Don't ever hesitate to reach out to us. We want nothing more than to help you create the perfect pieces for your home! 

Can I change one of your current designs to better fit my needs?

Again, customizing designs to best fit your needs is what we do! If you see an item in the shop that you love, but don't see the perfect option for you (i.e.-size, shape, color) just contact us through the chat feature (located in the bottom right corner of the website) or submit a form through the "Contact Us" link on the bottom of the page. You could also contact us through our Facebook page or Instagram. Don't ever hesitate to reach out to us. We want nothing more than to help you create the perfect pieces for your home!

What is the process of ordering a custom design?

Once you've contacted us with an idea of what you're looking for, our designers will get to work and contact you within 2 business days with a mock-up of your design. You will either approve it or let us know what you would like changed. We will never make a custom item without your final approval! Once approved, we will continue the order as normal.

Returns & Refunds

Because most items in our shop are custom and made to order, we are unable to accept returns or offer full refunds. If there is something wrong with your order, let us know immediately and we will do everything we can to make it right. 100% satisfaction is our goal!

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